How do I return an item?
An order placed with Viking cannot be canceled, delayed or extended except with Viking’s written consent. All orders for less than $50, excluding freight, are non-refundable and non-cancellable, and have a minimum $18 freight and handling charge. Returns must be pre-authorized by Viking. Viking will issue a R.G.A. number for every return. All authorized returns must have the R.G.A. number on all cartons and shipping documents and must be shipped prepaid. Returns shipped without a R.G.A. number will be refused. Products that are used or modified in any way are not eligible for return. All returns are subject to a 20% restocking charge. No returns are accepted after 90 days or for under $50. Freight charges are not refundable unless the merchandise is defective as determined by Viking. Special orders are not returnable.
Please contact customer service for more information on returning an item. Thank you.